Terms of Use

1. Agreement to Terms

By accessing and using the Heaton Road Pharmacy website (the "Website"), you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree to these terms, you must not use this Website.

These terms apply to all visitors, users, and others who access the Website. You must be at least 16 years of age to use this Website. By using the Website, you represent and warrant that you meet this age requirement.

We recommend that you print a copy of these terms for your records.

2. About the Operator

This Website is operated by S K Pharmacare North East Ltd, trading as Heaton Road Pharmacy.

3. Website Content & Medical Disclaimer

The information provided on this Website is for general informational purposes only and is intended to support, not replace, the relationship between a patient and their healthcare provider.

• Information about medications, treatments, and health conditions is provided for educational purposes and may not apply to your individual circumstances.
• We make reasonable efforts to ensure content is accurate and up to date, but we do not guarantee completeness or suitability for any particular purpose.
• Our pharmacists are available for professional consultations — please visit in store, phone, or book an appointment through our portal for personalised advice.

4. Online Pharmacy Services

We offer various pharmacy services that can be accessed or booked through our website and patient portal:

• Appointment booking: Vaccinations, ear care, weight loss consultations, and Pharmacy First assessments can be booked online. All appointments are subject to availability and clinical suitability.
• Prescription services: Prescription-only medicines (POMs) require a valid prescription or an authorised pharmacist consultation. We reserve the right to refuse to supply any medicine where clinical concerns exist.
• Weight loss clinic: Weight loss treatments such as Wegovy, Mounjaro, Saxenda, and Orlistat are subject to clinical assessment. Treatment may be refused or discontinued if clinically inappropriate.
• Vaccination services: All vaccinations are administered by trained healthcare professionals in accordance with relevant protocols. Some vaccinations may require screening or be unsuitable for certain individuals.

5. Product Information & Pricing

• Product information displayed on this Website is for informational purposes and may differ from the product packaging. Always read the label and patient information leaflet.
• Prices are displayed in GBP (British Pounds Sterling) and are inclusive of VAT where applicable.
• We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time of your order.
• Product availability is not guaranteed. We reserve the right to limit quantities and refuse orders at our discretion.
• Orders are processed through our partner portal (RxSure) and are subject to their terms of service in addition to these terms.

6. User Accounts & Portal

Certain features of our Website require you to create an account through our patient portal (powered by RxSure):

• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must provide accurate and complete information when creating your account and keep it up to date.
• You must notify us immediately of any unauthorised use of your account or any other security breach.
• We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these terms or for security reasons.
• You may close your account at any time by contacting us at contact@heatonroadpharmacy.co.uk.

7. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, icons, photographs, audio and video clips, digital downloads, data compilations, and software, is the property of S K Pharmacare North East Ltd or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

• Permitted use: You may view, download, and print pages from this Website for your own personal, non-commercial use, provided you do not modify the content and retain all copyright notices.
• Restrictions: You must not republish, sell, rent, sub-license, reproduce, duplicate, copy, or redistribute content from this Website for commercial purposes without our express written permission.
• Trademarks: The Heaton Road Pharmacy name, logo, and associated branding are trademarks of S K Pharmacare North East Ltd. Use of these marks without prior written consent is prohibited.

8. User Conduct

When using this Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Website, other user accounts, or computer systems connected to the Website.
• Transmit any viruses, malware, or other malicious code.
• Submit false, misleading, or fraudulent information through any forms, including health questionnaires and consultation forms.
• Use automated systems (bots, scrapers) to access the Website without our express written permission.
• Interfere with or disrupt the Website's security features or functionality.

9. Third-Party Links & Services

This Website may contain links to third-party websites and services that are not owned or controlled by us:

• NHS.uk: Links to NHS health information and service directories.
• RxSure Portal: Our booking and ordering portal, operated by a third-party provider.
• Google services: Maps, Analytics, reCAPTCHA, and Fonts integrated into our Website.
• GPhC Register: Links to verify our pharmacy registration.

We have no control over the content, privacy policies, or practices of third-party websites. Inclusion of links does not imply endorsement. We strongly advise you to review the terms and privacy policies of any third-party sites you visit.

10. Limitation of Liability

To the fullest extent permitted by English law:

• This Website and its content are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• S K Pharmacare North East Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Website.
• Our total aggregate liability to you for all claims arising from your use of the Website shall not exceed the amount you have paid to us (if any) in the 12 months preceding the claim, or £100, whichever is greater.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11. Indemnification

You agree to indemnify, defend, and hold harmless S K Pharmacare North East Ltd, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Website, violation of these terms, or infringement of any third-party rights.

12. Governing Law & Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms affects your rights as a consumer to rely on such mandatory provisions of local law.

13. Severability

If any provision of these terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions.

14. Changes to These Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on this page. The "Last updated" date at the top of this page indicates when the most recent revisions were made.

Your continued use of the Website after changes are posted constitutes your acceptance of the revised terms. If you do not agree with the revised terms, you must stop using the Website.

15. Contact Us